返金ポリシー

CUSTOMISED / HANDMADE TO ORDER : We do not accept returns on our customised and hand-crafted / made-to-order products due to a 'change of mind'. We hand-make our products to order and therefore cannot resell them.

If however your order is damaged or faulty please contact us within 7 days of receiving it and we can discuss options to rectify the situation.  Please note we can accept no liability for damaged or faulty goods if you do not notify us of the problem within 7 days of receipt.

We do not accept returns due to customer input or typographical errors. We copy and paste directly from the customer's notes at time of purchase.

NON-CUSTOMISED / SUPPLIES : We will accept returns / exchanges on our non-customised / non-handmade products (eg. sealing wax sticks)

If you wish to return a non-customised / handmade product, we would ask you to return the product/products to us within 14 days of receipt. The items must be unopened, in their original packaging and in a re-saleable condition.  Once we receive the returned items, in these conditions, we will contact you and issue you with a refund.  The delivery charges will not be refunded.  The cost of return delivery will be incurred by you, the customer.

RETURN SHIPPING 

To return your product, please reach out to us(support@amberobject.com) for the return mailing address. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend using a trackable shipping service or purchasing shipping insurance when returning items. We don’t guarantee that we will receive your returned item.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@amberobject.com.

Damaged Stock
Stock can sometimes arrive damaged due to postage and handling if dropped in transit, please email us at support@amberobject.com and we are more than happy for you to return the damaged stock for a replacement product.


Processing
If your refund is approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process the refund too.

If you haven’t received a refund, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank/Paypal. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund, please contact us at support@amberobject.com.